Orders are shipped within 72 hours, if in stock – Monday – Friday 8 am – 5 pm. Some items are drop-shipped from our suppliers and can sometimes take longer. If there is an issue with supply for your order we will contact you via email or phone.
Australian Shipping Time : 1-7 Days
We use the following carriers to deliver our orders:
- Australia Post
- TNT Express
PLEASE NOTE: Items sent via StarTrack or TNT Express are on a “No Redelivery” Consignment. It is up to the customer to make sure that someone is at the delivery address at the time of delivery or opt for the “Authority to Leave” option at checkout. Fees for redelivery are in some cases more than the original delivery charge so for this reason we have the no redelivery policy. If you have missed your delivery and you have not opted an ATL then you will need to make arrangements to pick your delivery up from the location on the card that would have been left in your letterbox.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Australia Post mail will not have tracking numbers. We recommend you use services with a tracking number so that you can track the shipment. Standard Post (envelopes) do not have tracking numbers.
The rate charged for the shipping of your order is based on the weight and size of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
In accordance with the ACCC, 962 Industries will not be held responsible for any parcel, package or product once it leaves our hands into the hands of the freight companies. For this reason, we strongly recommend you use shipping insurance which can be found at checkout. In the event that your parcel goes missing we can recover the cost of that item for either a refund or for that item to be resent.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.